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Exchange and Return Information       

Shoes must be in new condition.
Returns must be made within 30 days of receipt.
Return the packing slip which was included with your order, along with instructions about what you would like us to do when we receive your return.
Please address your return package to:

    Returns
    Birkenstock Express/Footwise
    301 SW Madison Avenue
    Corvallis, Oregon 97333-4703

Write your Order# on the package.

Need Help?  Contact us by email at: mailorder@footwise.com
by phone at 1.800.451.1459
or by Live Help online messaging at either birkenstockexpress.com or footwise.com


Shipping Information


Some reasons you may want to give us a Business Address for your delivery:
- Fewer delays due to a signature being unavailable.
- On average, business deliveries are more reliably on-time.
- Most business deliveries are more efficient and burn less fuel.
- Less risk of theft when packages are left at your door.

Of course, if the receivers at your business don't know or will not bother to notify you, this could backfire!

Our shipping boxes are sturdy - but not always pretty:
We have recently increased our efforts to re-use all intact shipping boxes from incoming returns and exchanges. So don't be surprised if your shoes arrive in an 'experienced' box. We want the contents to be perfect but the appearance of the box . . not so important.

Shipping Rates and Options (U.S.A. only)

NOTE: Expedited 2 Business Day and Next Business Day service are not available through the U.S. Postal Service

For Orders


  1 Pair Each Additional Pair Non-Shoe Items
Standard $8.95 FREE $2.50
- Any Address, 2-10 days.  
- Standard orders are shipped out within two business days from the time we receive them. Business days do not include weekends or holidays.

2 Business Day $17.00 $5.50 $9.25
  - 48 States, no PO Boxes.    
- 2 Business Day orders are shipped out within two business days from the time we receive them. Business days do not include weekends or holidays.

Next Business Day $40.00 $10.00 $40.00
- 48 States, no PO Boxes. Please plan delivery where someone will be available.
   
- Next Business Day orders placed on Thursday afternoons or Friday mornings will be delivered on the following Monday.
- Next Business Day orders placed on Friday afternoon through Monday morning will be delivered the following Tuesday.

For Repairs


All repairs are normally shipped by Standard shipping.


Any number of shoes:   $8.95


Questions? Call 800-451-1459 or send us an email.

Product prices and shipping rates subject to change without notice.





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Footwise, Inc., 301 SW Madison Avenue, Corvallis OR 97333