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Exchange and Return Information
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Shoes must be in new condition.
Returns must be made within 30 days of receipt.
For exchanges, we will ship out the replacement pair to you at no charge (Ground shipping to U.S. addresses only).
We now distribute pre-addressed Parcel Post Return Labels with our outgoing orders. Using this label to return or exchange items will cost you $7.95. We will deduct $7.95 from your merchandise credit or refund.
Just follow the instructions on the Return Label sheet.
If you don't have your Return Label, click here to print a new one.
You may also send your return or exchange to us by other means (UPS, FedEx, etc.)
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Send your items to:
Returns
Footwise/Birkenstock Express
301 SW Madison Avenue
Corvallis, Oregon 97333-4703
Write your Order# on your package.
Need Help? Contact us by email at: mailorder@footwise.com
by phone at 1.800.451.1459
or by Live Help online messaging at either birkenstockexpress.com or footwise.com
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Shipping Information
Free Standard Shipping on Orders over $100.
We offer free Standard shipping on all orders over $100. If your total doesn't quite reach that amount, consider adding a pair of socks, some care products, or an insole you've always wanted to try. You'll save money on those extra items because you won't have to pay shipping.
Air delivery services are optionally available at regular price (see prices below).
Some reasons you may want to give us a Business Address for your delivery:
- Fewer delays due to a signature being unavailable.
- On average, business deliveries are more reliably on-time.
- Most business deliveries are more efficient and burn less fuel.
- Less risk of theft when packages are left at your door.
Of course, if the receivers at your business don't know or will not bother to notify you, this could backfire!
Our shipping boxes are sturdy - but not always pretty:
We have recently increased our efforts to re-use all intact shipping boxes from incoming returns and exchanges. So don't be surprised if your shoes arrive in an 'experienced' box. We want the contents to be perfect but the appearance of the box . . not so important.
We will order out-of-stock items (may not apply to sale items) and
ship them separately from the rest of your order, with no extra shipping
charge to you. Allow an extra week for out-of-stock items.
Shipping Options (U.S.A. only)
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For Orders
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1 Pair |
Each Additional Pair |
Non-Shoe Items |
| Standard |
$7.95 |
FREE |
$5.50 |
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Any Address, 2-10 days.
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Standard orders are shipped
out within two business days from the time we receive them. Business
days do not include weekends or holidays.
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| 2 Business
Day |
$15.00 |
$4.50 |
$15.00
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48 States,
no PO Boxes. |
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2 Business Day orders are shipped out within two business days from the time
we receive them. Business days do not include weekends or holidays.
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| Next
Business Day |
$30.00 |
$8.00 |
$30.00 |
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48 States,
no PO Boxes. A Signature Required service. Please plan delivery where someone will be available.
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Next Business
Day orders placed on Thursday afternoons or Friday mornings will be
delivered on the following Monday.
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Next Business
Day orders placed on Friday afternoon through Monday morning will
be delivered the following Tuesday.
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For Repairs
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All repairs are normally shipped by Standard shipping.
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- Any number of shoes: $7.95
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Questions? Call 800-451-1459 or send us an email.
Product prices and shipping rates subject to change without notice.
Thanks for Shopping at
Footwise!
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