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Return Guidelines


Please take the time to get to know and love your shoes while they're in new condition! If you aren't feeling a 'love connection', keep in mind the following guidelines....

For a full refund, please return your shoes in new condition and in their original box. If you return a pair of shoes that show visible wear we won't be able to offer a full credit so make sure to try your shoes inside (preferably on carpet) wearing socks. Returns need to be made within 30 days of receipt of your new shoes.

We include pre-addressed UPS Ground Return Labels with all outgoing orders to the contiguous 48 states.
If you use our label for Exchanges, return shipping is Free.
We are committed to your success finding the best footwear.
If you use our label for Returns for refund or credit, it will cost you $10.95.
We will deduct $10.95 from your merchandise credit or refund. 

If you live in the contiguous 48 states and don't have your UPS Return Label,  click here to print a new one. You will need your Order# and Zip Code.
  1. Use our original box AND outer shipping box.
  2. Completely cover our shipping label with the return label.
  3. Drop the return package off at any authorized UPS Service Station or UPS drop off location. Visit www.ups.com/dropoff for the location nearest you or give it to your local UPS driver.
For areas outside the 48 states or simply to use your own return method, please send items to: 

    301 SW Madison Avenue 
    Corvallis, Oregon 97333-4703 

Write your Order# on your package. 
Alternative methods of returning merchandise to Footwise are not pre-paid. 


If you return in-person at one of our Footwise stores . .

- Please bring the original shoe box and Receipt from footwise.com

- Store staff will process your return or exchange and enter you in their store Customer record if necessary.

We will honor each brand's warranties against manufacturers defects, per their guidelines.

Need help about shipping or exchanges? Contact us by email at mailorder@footwise.com or by telephone at 800-452-1459 Our telephone hours are Monday through Friday, 8 until 5, PST.